Optimizing volunteer matching and registration.
Caring Cove — volunteering made easy.
Role
UI/UX designer
Timeline
6 week sprint
What I did
Design direction
Mid-fi prototyping lead
Iterative design
Tools
Figma
Google forms
Many people struggle to find volunteering opportunities that align with their interests.
How might we create a streamlined platform for people to find volunteer opportunities & connect with their community?
The challenge 🏔️...
Sneak peak of the final design
Who are we designing for?
User research
Top considerations for committing to an opportunity: location, time, & mission
Volunteer events are often found through word-of-mouth.
Respondents are frustrated by the need to search across platforms to find available & relevant opportunities.
Respondents value filtering options and keyword searching to streamline their search.
Our team performed a comprehensive user research through competitive analysis, user surveys, and in-depth user interviews to gather insights on user concerns, effective features, and gaps in the market of volunteer matching platforms.
“A digital one-stop shop to find new opportunities”
Synthesis & ideation
The refined project direction, decided after thorough analysis of user pain points, is to provide a streamlined yet personalized volunteer matching experience.
Taking a step back & reframing the design
Prototyping & usability testing
Due to the limited time frame, the team decided to split up prototyping the different pages. While this approach initially boosted efficiency, it also presented the challenge of aligning each designers’ different viewpoints of the app’s user flow & removing overlapping information before moving onto high-fidelity and final mockups.
a comprehensive platform that connects users to volunteer events catered towards their goals.
...the 🙌 final product
Onboarding
Final prototype
Here, users can input their personal information, select causes that they are interested in, and set their preferred location radius — for personalized event recommendations.
Your activity
Final prototype
This first tab of the homepage displays users’ saved and registered events as well as their favorited organizations.
Discover
Final prototype
This second tab of the homepage recommends events and organizations for users based on their location and selected interests.
Event search
Final prototype
This feature allows users to narrow down their search using keywords and filters.
Calendar
Final prototype
This page displays all registered events, highlighting upcoming and overlapping occasions.
01. User-centric organization
To determine the most intuitive ways to present information, ensuring it effectively met our users’ needs, I learned the importance of consistent discussions and numerous rounds of iteration.
02. Next steps
Our current design primarily focuses on helping users (largely current volunteers) find relevant opportunities to give back, but we aim to incorporate motivational elements to encourage both current and prospective volunteers to continue contributing.
Key takeaways 💡
